Frequently Asked Questions About Professional Pilates Equipment
Our Pilates equipment FAQ provides answers to the most common questions about Xtend Pilates professional Reformers, materials, accessories, shipping across Europe, payment terms and after-sales support.
For 20 years, Xtend Pilates has supplied professional Pilates equipment to studios throughout Italy and Europe. With Pilates studios equipped across Europe and deliveries from our Milan warehouse, we provide reliable solutions for professionals and studio owners.
Quality, Materials and Manufacturing
1. Why choose Xtend Pilates professional equipment?
Xtend Pilates has been supplying professional Pilates equipment to the Italian and European markets for 20 years, with our machines used in Pilates studios throughout Europe.
Our equipment combines robust construction, carefully selected materials, mechanical precision and attention to detail. Each machine is designed to provide stability, smooth movement and reliable performance during intensive daily use.
Our extensive experience working with European studios and professionals helps us understand their needs and provide high-quality equipment with direct manufacturer support.
2. Where is Xtend Pilates equipment manufactured?
Xtend Pilates equipment is manufactured in Argentina using carefully selected materials and components designed for professional use.
With 20 years of experience supplying the European market, we provide equipment to Pilates studios and professionals across Italy and Europe, supported by our distribution warehouse in Milan.
3. What type of wood is used in Xtend Pilates Reformers?
Our Reformers are manufactured with solid Guatambú hardwood frames, selected for their strength, stability and durability.
We use solid hardwood rather than veneered panels designed to imitate the appearance of natural wood.
The result is a robust and durable structure suitable for professional Pilates equipment.
4. Do Xtend Pilates Reformers feature stainless steel components?
Yes. The Xtend Pilates Max Reformer features stainless steel carriage rails and an entirely stainless steel footbar.
Other structural and mechanical components are manufactured using stainless steel and aluminium, materials selected for their strength, stability and durability.
This combination contributes to precise movement and long-term reliability, even in studios with intensive daily use.
5. Is Xtend Pilates equipment suitable for intensive professional use?
Yes. Xtend Pilates equipment is designed for intensive professional use and is installed in Pilates studios throughout Europe.
Our solid hardwood frames, stainless steel rails and footbar, high-quality carriage wheels, springs and mechanical components contribute to consistent performance over time.
With 20 years of experience in the European market, we continuously develop and improve our equipment to meet the needs of Pilates professionals.
Reformers, Models and Accessories
6. Which Pilates Reformer should I choose for a professional studio?
For a professional Pilates studio, we recommend a Reformer designed for intensive daily use, featuring a stable frame, smooth carriage movement, durable rails and replaceable components.
The Xtend Pilates Max Reformer is designed to meet these requirements, providing a comfortable, stable and precise training experience.
7. What is included with the Xtend Pilates Max Reformer?
The Max Reformer includes essential accessories for professional training:
Box
Jump Board
Platform Extender
Double-loop straps
5 springs
Adjustable headrest
Shoulder rests
Footbar with 6 adjustment positions
This configuration supports a wide range of exercises without requiring the separate purchase of the main accessories.
8. What is the difference between the Max Reformer, Half Trapeze and Full Trapeze?
The Max Reformer is our traditional professional Pilates Reformer, designed for a wide range of exercises.
The Max Reformer with Half Trapeze incorporates a tower system, expanding exercise possibilities through additional springs and bars.
The Max Reformer with Full Trapeze combines the functionality of a Reformer and a full trapeze system in a single machine.
The best option depends on the type of classes offered, available space and training requirements.
9. What is the difference between a professional and a home Pilates Reformer?
A professional Reformer is designed to withstand many hours of daily use and accommodate users with different physical characteristics.
Key features include a rigid and stable frame, high-quality carriage movement, durable springs, reliable adjustment systems and the availability of replacement parts.
These characteristics are especially important for Pilates studios offering multiple classes every day.
10. Can I customize the wood finish and upholstery colour?
Yes. Xtend Pilates offers a selection of wood finishes and upholstery colours, depending on the model and availability.
This allows Pilates studios to choose equipment that complements their interior design and brand identity.
Equipment for Pilates Studios
11. What equipment do I need to open a Pilates studio?
The ideal equipment configuration depends on the type of classes you plan to offer.
Many studios begin with several Reformers and later add equipment such as Cadillac, Wall Unit, Combo Chair, Ladder Barrel and other accessories.
Xtend Pilates offers complete equipment packages for professional studios, with different combinations to suit each project.
12. How many Reformers do I need to start a Pilates studio?
There is no single ideal number.
Some Pilates studios start with 3 or 4 Reformers, while others choose configurations with 6, 8 or more machines.
The decision depends on available floor space, expected class size and the studio’s business model.
Our team can help you evaluate the most suitable configuration.
13. Is it better to buy Reformers of the same model?
For group classes, generally yes.
Using the same Reformer model across a studio makes it easier to standardize adjustments, organize classes and simplify maintenance.
It also provides a consistent training experience for instructors and clients.
14. What are the dimensions of the Xtend Pilates Max Reformer?
The Max Reformer measures approximately 238 cm in length and 67 cm in width, with a carriage bed height of around 36 cm.
When planning a Pilates studio, it is important to allow sufficient space for movement and circulation around each machine.
15. Can Xtend Pilates help me select equipment for my studio?
Yes. Our team can help you choose the most appropriate equipment configuration based on available space, expected class size and training requirements.
Xtend Pilates has equipped Pilates studios throughout Europe, providing solutions for both new businesses and established studios looking to expand.
We also offer professional equipment packages combining Reformers and complementary machines.
Shipping, Payments and Support
16. Does Xtend Pilates ship to Italy and other European countries?
Yes. Xtend Pilates supplies professional equipment to Italy and several other European countries, with deliveries arranged from our warehouse in Milan.
For 20 years, we have worked with Pilates studios and professionals across Europe, providing equipment for individual purchases and complete studio installations.
Shipping costs and delivery times depend on the destination, product availability and order specifications.
For further information, please visit our Shipping and Payment Information page.
17. What are the delivery times?
Delivery times depend on product availability and the selected configuration.
Equipment available in stock can be dispatched immediately after the required order confirmation and payment.
For larger or customized orders, typical production lead times range from 2 to 6 weeks.
Certain wood finishes may require additional time. Delivery schedules are confirmed before the order is finalized.
18. What are the payment terms?
Payments are made by bank transfer.
Our standard payment terms are:
40% upon order confirmation.
60% before shipment.
For further information or a personalized quotation, please contact our sales team.
19. Does Xtend Pilates provide spare parts and maintenance support?
Yes. Xtend Pilates provides assistance and replacement parts for its equipment, including components subject to wear, such as springs, straps and carriage wheels.
For optimal performance, we recommend regularly cleaning the rails, inspecting carriage movement, checking springs, straps, ropes and pulleys, and using suitable cleaning products for upholstery.
Maintenance frequency depends on the intensity of use.
Invoicing and Italian VAT
20. Can I purchase Xtend Pilates equipment without being charged Italian VAT?
For businesses and professionals established in Italy and registered for VAT (Partita IVA), purchases of Xtend Pilates equipment may qualify for the Reverse Charge mechanism, in accordance with Article 17, paragraph 2, of Italian Presidential Decree DPR 633/1972.
Where applicable, invoices are issued directly by our company in Argentina without charging Italian VAT. The buyer is responsible for accounting for VAT under the applicable Italian tax regulations.
This arrangement applies only to eligible business customers established in Italy.
Please contact our sales team to confirm the invoicing conditions applicable to your purchase.
Need help choosing your professional Pilates equipment?
Whether you are opening a new Pilates studio or expanding an existing facility, Xtend Pilates can help you select the right Reformers, Cadillac machines and professional equipment for your project.
Contact us for more information and a personalized quotation.